Templaris
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Templaris
Official Services Catalog · BPO & Debt Recovery

Intelligent Debt Collection & Voice AI

● Specialized BPO ● Proprietary Voice AI (Camila) ● SGRC Compliance ● 24/7 Cybersecurity SOC ● TCM Global Network (+140 Countries)

Over 25 years setting the benchmark for credit portfolio recovery across the Dominican Republic and the Caribbean. We unite proprietary conversational AI, predictive segmentation, and seasoned human negotiators to maximize your cash recovery while safeguarding your brand equity.

Contingency ModelOnly on Recovered Funds
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Our Core Solutions

Specialized BPO Portfolio Services

Tailored recovery architectures engineered to adapt seamlessly to every stage of your credit portfolio lifecycle.

Stage 1 · 1 to 90 Days

Early-Stage & Preventive Recovery

Proactive, high-velocity omnichannel nudges deployed before delinquency hardens. Educating customers and securing prompt settlements through frictionless self-service portals.

Verified SMS & Email WhatsApp Business API Interactive Voice Messaging Frictionless Web Payment Links
Stage 2 · 91 to 360 Days

Late-Stage & Specialized Workouts

Empathetic yet decisive negotiation targeting unresponsive or delinquent accounts. Leveraging predictive scoring, structured workouts, and skilled senior debt specialists.

Senior Negotiation Teams Structured Restructuring Plans Predictive Dialing & Scoring Strict Ethical & Legal Protocol
Stage 3 · 360+ Days

Write-Off & Legal Recovery

Advanced intelligence and thorough skip-tracing to locate unreachable debtors and verify hidden assets. Pre-legal workouts backed by full nationwide legal coordination.

Advanced Skip-Tracing Asset & Solvency Verification Extrajudicial Formal Notice Nationwide Legal Network
Global Scope · 140+ Countries

Cross-Border Debt Collection

Exclusive Dominican Republic representative for TCM Group International. Seamless international debt collection overcoming language, time-zone, and legal boundaries.

TCM Group International Partner ACA International Member Multicurrency Settlements Cross-Border Legal Compliance
Contingency Business Model

Success Fees: Only on Recovered Funds

No recovery, no fee. Zero fixed overhead, zero financial risk. We align 100% of our incentives with the financial recovery of your institution.

Zero Fixed Cost Model

100% Contingency Architecture

Our commission applies strictly to funds actually recovered and deposited into your accounts. In early delinquency, fee covers full SMS, email, telephony, WhatsApp, and voice AI. In late stages, all operational tracing expenses are 100% absorbed by Templaris.

✓ Zero upfront setup fee ✓ 100% Performance-based ✓ Audited reconciliation

Audit Your Portfolio

Schedule a 20-minute diagnostic session to assess your aging buckets and receive an optimal contingency proposal.

Interactive Net Recovery Calculator

Select an aging tranche and drag the slider to estimate net cash recovery:

US$ 1,000,000
Estimated Templaris FeeUS$ 80,000
Net Cash for Your CompanyUS$ 920,000

Illustrative scenario. Official success fee percentages are structured in the Service Agreement based on portfolio volume and balance aging.

Who We Are

Over 25 years leading credit portfolio recovery in the Dominican Republic: higher recovery rates, lower customer churn, total compliance.

+25

years of excellence

+869k

customers assisted

+600

daily negotiations

+100

certified professionals

Templaris Corporate Video
Corporate Video · 70 Seconds

Discover Templaris

Humanized debt recovery, explained in one minute.

Multichannel Architecture

Five Scalable Delivery Channels

From automated instant payment nudges to senior negotiations: each debtor is addressed through their ideal touchpoint.

Automated for speed and scale, human when empathy and complex workouts matter.

Live Audio Call
Camila · Proprietary AI trained by Templaris
Proprietary Voice AI

Camila is Not Just Any Conversational AI

Camila is Templaris’s autonomous voice agent. Her models were trained on millions of real collection calls and workout agreements accumulated across 25 years of operational excellence. She negotiates empathetically, detects sentiment, and locks binding payment promises in natural voice.

  • 25 Yearsof real debt workout conversations as training baseline
  • Autonomous Workoutnegotiates and logs verifiable payment promises
  • Real-Time Governancesupervised continuously by our SGRC compliance engine

Listen to a real recorded negotiation

Credit Card Collection Call · WorkoutCamila negotiates and formalizes a settlement promise
0:001:38

Real call recording. Confidential holder identity data omitted for privacy.

Risk Governance & Compliance

Enterprise Compliance & Legal Governance

In full alignment with the new Dominican Penal Code (Law 74-25) and Criminal Procedure Code (Law 97-25). Templaris operates with a proprietary Risk & Compliance Management System (SGRC) that audits 100% of outreach interactions and preserves tamper-proof audit trails.

380,753interactions analyzed monthly
99.5%certified compliant interactions
76active compliance controls tied to Law 74-25

Every Interaction Audited

Voice calls, SMS, WhatsApp, and case notes are analyzed by AI and business logic, with immediate compliance flags.

Strict Dignity & Regulatory Protocols

Contact restricted solely to titleholders, regulated call frequency, and timeframes aligned with national consumer protection rules.

Audit-Ready Defense Dossiers

Timestamped recordings, creditor-specific traceability, and documented resolution times for total legal defensibility.

Cybersecurity Architecture

Enterprise Data Protected 24/7

A dedicated Security Operations Center (SOC) monitors core telephony, production servers, encrypted databases, and client portals 24 hours a day, 7 days a week.

413attack attempts stopped / 24h
27origin countries blocked
12hardened core servers
SOC 24/7
Live SOC threat map telemetry. Every colored line represents a detected perimeter breach attempt intercepted before reaching internal systems.
Real-Time Intrusion Detection Automated Threat Blocking Rigorous Vulnerability Patching Audited Access Control End-to-End Portfolio Encryption
Track Record & Trust

Trusted by Industry Leaders

Top financial institutions, global trade credit insurers, utility conglomerates, and government agencies.

TCM Group

TCM Group International

Exclusive Dominican representative in the world's leading debt network across 140+ countries.

ACA International

ACA International

The Association of Credit and Collection Professionals, ensuring global ethical standards.

AMCHAMDR

AMCHAMDR

American Chamber of Commerce of the Dominican Republic, fostering corporate governance.

Pagadores

Pagadores

Allied self-service debt workout and direct online settlement digital platform.